Printshop FAQ

Spool & Spindle no longer carries fabric or notions, and yes, we are still pretty bummed about it. Please contact us if you have any fabric order issues or questions.

SHIPPING INFO

CURBSIDE PICK-UP

STASH POINTS REWARDS

PDF PRINTING

COVID-19 RESPONSE

GENERAL FAQ

 


SHIPPING

Flat rate shipping with Canada Post within Canada & the US. 

Orders over $125 ship free in Canada, and orders over $200 ship free to the US.

Local Delivery is available for Kitchener and Waterloo ONLY.

Orders over $125 can be delivered for free.

Local curbside pick up is free, for any size of order.

See our Shipping Policy for pricing and details.

Please note: Canada Post is currently experiencing some delays in shipping, and is not consistently scanning tracking numbers. We have had some packages arrive quite quickly, while other packages have experienced delays. Please be patient, we are as eager as you are for your order to arrive. At this time, there is nothing we can do about the length of shipping transit time. 

 


CURBSIDE PICKUP

Curbside pick-up is free, and can be chosen as a shipping option during check out. Our curbside pick-up hours are:

Tuesday, Thursday: 12pm - 3pm
Saturday and all other times by appointment

When you arrive at the house to pick up your order, please either call us at 519-342-6600, or ring the doorbell, and let us know your name and the order number. We will bring your order out to the street.


 

STASH REWARDS

We regret to say that stash points are no longer available, as those were part of the fabric business. Stay tuned for a possible new rewards program, just for printing!

 


PDF PRINTING

We love large format prints! We print on really large paper, that's a heavier weight (no tissue!) For PDF prints, each page (36 x 48 inches) costs $4.50. We are only able to print copyshop and A0 sized files. Most patterns are 1-3 pages, though some are occasionally more. If you can't tell how many pages your file is, we can figure that out for you. If you purchase too few pages we will invoice you for the difference; if you purchase too many we will refund you the overage. 

To ship your prints in a tracked package, we can fold them, or for a few dollars extra, we can roll them into a tube to limit creasing. Print orders containing only 1-2 pages can be shipped via lettermail (with no tracking) for a smaller fee. Prints can be ordered on our website, and you can submit your files there as well; the shipping options will be listed during check out.

Not sure what we are talking about? Here's our explainer for the difference between Copyshop (A0) and Print-At-Home (Letter-Sized) patterns.

To submit your patterns, follow our handy step-by-step guide:

  • Step 1: Navigate to our Pattern Printing page (PDF Printing in the main menu)
    Screenshot of Spool & Spindle homepage, with the link for PDF Pattern Printing highlighted.

  • Step 2: Click on the PDF Printout listing
    Screenshot of the Patterns page with an arrow pointing to the PDF Pattern Printout

  • Step 3: Click Choose File, which will bring up a menu of options from your computer
    Screenshot of the PDF Pattern Printout page with an arrow pointing to the Upload File button.

  • Step 4: Choose the file you want printed, and click "okay". Not sure which file? Choose the one that says A0, Copyshop, Wide Format, Printshop, Large Format, or Arch E. Upload just one file.
    Screenshot of a file upload dialog with an arrow pointing to a Copyshop format file.

  • Step 5: Let us know what we're printing! Include the pattern name, and any printing instructions in the printing notes (black and white or colour printing, if you only want specific size layers printed).
    Screenshot of the PDF Pattern Printout page with an arrow pointing to the text area for notes.

  • Step 6: Choose the number of pages your file is (not sure? No problem! We'll invoice you for any extra, or refund you if it's not as long as you thought!)
    Screenshot of the PDF Pattern Printout page with an arrow pointing to the number of pages selector.

  • Step 7: Choose how many copies of the print you want.
    Screenshot of the PDF Pattern Printout page with an arrow pointing to the quantity selector.

  • Step 8: Add to cart. This pattern is ready, and you can either close the cart and upload another pattern, or check out and pick your shipping method.
    Screenshot of a cart with the PDF Pattern Printout item in it, ready to check out.

     


    COVID-19 RESPONSE

    We are now an online-only shop, with curbside pick-up and local delivery to residents of Kitchener/Waterloo. We ship anywhere in Canada and the US.

    But don't worry, we're still here for you! All the advice, discussions, support, and enabling you knew from our shop are still here, ready to deploy! Just drop us an e-mail if you need some suggestions, ideas, or a little nudge to get you sewing.

     


     GENERAL FAQ

    Can I add something to my order?


    Absolutely! Please email us with the file(s) and any details about your added printing, and we will invoice you accordingly. Once orders have shipped, we can no longer make changes. 

    You can also place additional orders, adding a note at checkout to combine with your existing order, and we will do our best to ensure they get combined appropriately. 


    How long will my order take to fill?


    Our fulfillment team is working as fast as possible to prepare your orders. In general, we fill orders within 2 business days, and it's often quicker. Our customer service team will let you know as soon as it is ready to pick up or it ships.


    Can you tell me when you are getting X in / can you put me on a waiting list?

    Right now the shop is only a printshop, but schemes are always afoot. We can't currently say when anything new will come out, but we recommend you stay subscribed to our newsletter and social media (links below) to hear when anything new and fun happens!